I have subscribed but the features are locked.

If you can't access the Member Plus features, double check that you are logged into the correct account. If you are, you may need to restore your purchase by:

  1. Select Profile
  2. Select Settings
  3. My Purchases. Then tap Restore Purchases

If you continue to experience an issue, please fill out this form with:

  • Your login email address 
  • A copy of your Subscription purchase receipt


One of Customer Support Team members will get in touch with you as soon as possible.

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