Troubleshooting Issues with the Insight Timer App
If you're having trouble with the Insight Timer meditation app, try these basic steps. Most issues are resolved quickly with a few simple fixes.
Try these troubleshooting steps
- Update the app—Make sure you have the latest version of Insight Timer installed. Outdated versions can cause unexpected behavior.
- Check your device—Verify that your device's operating system is up-to-date and compatible with Insight Timer.
- Refresh your session—Log out and log back in. Note: You'll need to re-download any offline content after logging out.
- Restart your device—A simple power cycle often resolves app issues quickly.
- Reinstall the app—If problems persist, uninstall and reinstall Insight Timer. If you're a MemberPlus subscriber, sync your data before logging out so you're ready to re-download content afterward.
Your data is safe
As long as you use the same login email address, you'll retain access to your profile, meditation statistics, and bookmarks. Your progress and preferences stay with your account.
Need more help?
If these steps don't resolve your issue, contact our support team. We're here to help you get back to your practice.