If you're unable to access MemberPlus features after subscribing, the first thing to check is that you're logged in to the correct Insight Timer account. Sometimes the issue is simply being on the wrong account, especially if you have multiple email addresses or previously used a different login. Once you've confirmed your login, try restoring your purchase to sync your subscription across your device.
Restore Your MemberPlus Purchase
Restoring your purchase tells the platform to check that your subscription is active and synced to your device. This fixes most access issues. Follow these steps on your Insight Timer app:
- Open the Insight Timer app on your device.
- Tap the menu icon (☰) in the top-left corner.
- Select Settings from the menu.
- Tap Subscription & Donations to access your subscription management.
- Select Restore Purchases to sync your subscription.
This process checks your account against the app store (Apple, Google, or web) and should restore access to all MemberPlus features within moments.
If the Problem Persists
If you've restored your purchase and still can't access MemberPlus features, or if you receive an error during the restore process, please contact our customer support team. They'll investigate your account and help get you back up and running.
When you reach out, please include the following information so our team can help you quickly:
- The email address you use to log in to Insight Timer
- A copy of your subscription purchase receipt from your app store or email
Our team will review your account and assist you as soon as possible. Don't hesitate to reach out—we want to make sure you have access to everything you're paying for.