If you notice double charges, please remember that Apple sends two separate emails, one for proof of purchase and another for the tax invoice. These are not duplicate charges. However, if your situation doesn't match this description, don't hesitate to contact our Customer Support team for further assistance.
-
Community
-
About Insight Timer
- What is Insight Timer?
- Why do people prefer Insight Timer?
- What free features does Insight Timer offer?
- How much does Insight Timer cost?
- Can I use Insight Timer offline?
- How do I purchase a Course on Insight Timer?
- Does Insight Timer offer a web application?
- How do I use Insight Timer widget?
- Will the teacher receive the total amount that I donate?
- Beta Tester Program
- Product Updates and Media Kit
- Meditation for Beginners
-
Getting Started
- Help, how do I create an Insight Timer account?
- Help, I'm getting an error when trying to register.
- Is it possible to use the Insight Timer app without setting up an account?
- What happens when I sign into an existing account from guest mode?
- What happens when I register an account from Guest Mode?
- What are the benefits of having an Insight Timer account?
- I have an older device, am I able to use Insight Timer?
- Is Insight Timer Compatible with Desktop or Laptop Computers?
- How can I add a location to my profile?
- Can I change my language settings in the app?
- What is a tagline?
- Help, how do I find and connect with friends on Insight Timer?
- How do I send a 'thanks for meditating' message?
- Can I use the app on my Apple Watch?
- Is the Insight Timer App Compatible with Android Watches?
- Is Insight Timer available in other languages?
- What is Daily Check-in?
- Can I connect Insight Timer to smart speakers?
- Is Insight Timer compatible with Google Fit?
- Can I customize my stats in the app?
- How can I customize Stats in the app?
- How can I donate to a teacher on Insight Timer?
- What currency will my donation be processed in?
- How Can I Find Archived Quotes?
-
Library
- How to prevent the screen from automatically dimming?
- How do I find guided meditations for beginners?
- How Do I View My Recently Played Tracks?
- Can I use the Timer offline?
- How do I manually add a Timer session?
- Why can't I hear the interval bells?
- I'm not comfortable with religious or spiritual content.
- I would like to change the background image for the Timer.
- Can I Access Meditations in Multiple Languages on the App?
- How do I set a daily reminder?
- How do I rate and review a track?
- How do I add extra time if I go over my set duration?
- Can I edit my rating and review?
- Why aren't my reviews displaying for the tracks I've rated?
- Help, my session wasn't logged.
- How Can I Set an Open-Ended Timer Session?
- Can I log extra time if I carry on meditating after a guided meditation has completed?
- How to Set Up a Warm-Up Time for Your Timer Session?
- I downloaded a track, but it displays as failed.
- Can Guided Meditations be Played from a Desktop or Laptop?
- How do I make the bell sound multiple times at the start or end of my session.
- How do I create interval bells?
- How do I set up random Interval bells?
- Tracks stop playing after my Android device goes to sleep mode.
- How can I edit or rename Interval Bells?
- I want to learn more about the types of Practices on the app.
- How do I set up repeating interval bells?
- How can I adjust the bell strike interval?
- How can I create a meditation Preset?
- How can I edit an existing preset?
- How do I rename a preset?
- How can I remove a Preset in the Insight Timer App?
- How can I have a timer session without a set duration?
- Where do I find the Timer?
- How can I access Challenges?
- How can I access challenges that have ended?
- How can I leave a Challenge?
- How to create a custom folder?
- How to rename a custom folder?
- How to delete a custom folder?
- How to access custom folders?
-
My Bookmarks, Playlists, and Downloads
- How do I Bookmark a track?
- How do I find my Bookmarks?
- How do I create a Playlist?
- How do I add tracks to my Playlists?
- How Can I Delete Unavailable Guided Meditations from My Bookmarks?
- I want to remove a track(s) from My Bookmarks.
- Help, my Bookmarks aren't refreshing.
- How do I access My Downloads?
- Is there a limit to how many tracks I can download?
- Can I Access My Downloaded Tracks on Different Devices?
- Why Can't I Download Tracks on the App?
- Help, how do I remove a track from My Downloads?
- What Happens to My Downloaded Tracks if I Delete and Reinstall the App?
- Help, how can I delete a playlist?
- How Can I Share My Playlist?
- Where can I change my Download Settings?
-
MemberPlus
- What is MemberPlus?
- Is there an Insight Timer Premium?
- How can I find out when my 7-Day Free Trial is ending?
- How can I subscribe to MemberPlus via Insight Timer's website?
- Does Insight Timer Offer a Family Plan for MemberPlus?
- Why can't I make an in-app purchase?
- Does My Subscription automatically renew?
- How can I review My Purchases?
- I have subscribed. What are the features?
- I Have Subscribed but Can't to Access MemberPlus Subscription.
- What Happens to My Offline Access to Downloaded Files if I Unsubscribe?
- I have a new device. How do I access My Subscription?
- I want to change from iOS to Android.
- I want to cancel my Subscription.
- How can I subscribe to Insight Timer?
- How Do I Invite My Friends and Family to Join My Family Plan?
- How Can I Join the Family Plan That I've Been Invited to?
- How Do I Remove a Member from My Family Plan?
- How Can I Leave the Family Plan I'm Currently a Part of?
- How does billing work for Insight Timer Family Plan?
-
Payments and Purchases
- What are the donation options and amounts available?
- How Does the Subscription Billing Process Work?
- How do I cancel before my free trial ends on iOS?
- Help, how do I request a refund?
- Why did I receive two separate invoices from Apple?
- How Can I Update My Payment Information on Insight Timer?
- Subscription / Donation Cancelation and Refund Policy
- Can I request a refund from teachers for services offered outside Insight Timer?
-
Profile & Settings
- How to Turn Off App Notifications for Insight Timer?
- How do I edit my Profile information?
- Why am I hearing notifications during my session?
- How do I add or change my Profile photo?
- How Can I Ensure that I receive Daily Reminder Notifications on Insight Timer?
- How do I know which version of the App I'm using?
- Help, how do I manage my Notifications?
- Help, I can't Login.
- How do I view content in other languages?
- Help, I forgot my password.
- How Do I Sync My Account When Switching Devices?
- Help, I want to change my Insight Timer login email address.
- How Can I Remove My Profile Photo?
- I have been using two separate accounts, am I able to merge them?
- How do I enable/disable the 'Thanks for Meditating feature'?
- How do I log in to the app?
- Help, I want to disable daily quotes.
- How can I remove my favorite track on my profile?
- How do milestones work?
- How can I delete my account?
- My Journey
-
Connect
- Insight Timer Quotes on Social Media
- What is a Group?
- How do I search for Groups?
- What is a Group Meditation?
- Can I turn off the social features?
- How do I delete messages?
- Help, how do I join / leave a Group?
- Why Can't I Join a Group?
- How Can I Add People to My Group?
- Help, how do I create a Group Meditation?
- Help, how do I invite others to my Group Meditation?
- How do I send free-form messages?
- How to Send 'Thanks for Meditating' Messages?
- Help, how do I manage Group notifications?
- How do I access my Messages?
- Help, I want to report a post I don't like.
- Why did someone flag my post?
- Why can't I post in a Group?
- Help, how do I remove a user from a Group?
- Help, how do I report a user in my Group?
- Can anyone join my Group Meditation?
- Will the link change if I modify the details of my Group Meditation?
- How Can I Change the Details of My Group Meditation Event?
- What are the implications of leaving a Group?
- Why Can't I See the 'Friend' Button on a User's Profile?
- Can I share Insight Timer content with my friends?
- Help, how do I create a Group?
- How do I remove Friends?
- How Can Administrators and Moderators Manage Groups?
- Help, how do I join a Group Meditation?
- How Can I Exit a Group Meditation Session?
- Help, how do I make a user a Group Admin?
- What is a public Group?
- Help, I want to block a user.
- What are a Group Administrator's responsibilities?
- Help, how do I delete a Group Meditation?
- Help, how do I delete a Group?
- What are the Group Moderator's responsibilities?
- What is a private Group?
- Can there be more than one Administrators per Group?
- Does Time Spent in Group Meditations Contribute to My Statistics?
- What are Workplace Groups?
- How do I remove myself as an Administrator from a Group?
- Help, how do I turn on Group Meditation push notifications?
- Can I rejoin a Group?
- Help, how do I remove myself as a Moderator from a Group?
- I want to invite users to join my Group.
- Help, how do I remove a Group Admin?
- How Can I Schedule Recurring Group Meditations?
- How Can I Access and Experience Groups on the Web?
- How do I edit my Group's name, description, and other information?
- What is the difference between a Group Admin and Moderator?
- Help, the app font size is too small.
- Can I upload a custom image for my Group?
- What if my custom Group image was not approved?
-
Learn
- What are Insight Courses?
- How do I watch Live Events?
- How to share live events with my friends and social media?
- How Can I View Live Events in Landscape Mode on My Device?
- How Can I Hide Comments During Live Events?
- How do I listen to Courses without internet access?
- How to send donations during live events?
- Can Live Events Be Replayed at a Later Time?
- How do I turn on and off the daily notifications for a Course.
- How do I know if a Teacher has responded to my question?
- Is it possible to edit my review on Courses?
- Can I access the background music from the Learn to Meditate Course?
- Where can I find my Courses?
- Where can I find the Live Events I am attending?
- How can I replay a completed Course?
- How to access the free version of the Timer?
- Apple Watch
-
About the LG TV App
- What Features Does the LG TV Insight Timer App Offer?
- How Can I Install and Access Insight Timer on My LG TV?
- Can I Use the Insight Timer App on TVs Other Than LG?
- What features does the LG TV Insight Timer app include?
- Is it Possible to Use the Insight Timer App on an LG TV Without an Account?
- What Benefits Do LG TV Customers Receive?
- How Can I Subscribe to MemberPlus through the LG TV App?
- Can I Redeem the Offer if I'm Already a MemberPlus Subscriber?
- Does Completing a Meditation Session on the LG TV App Contribute to My Stats?
- How can I access courses through the LG TV app?
- Unavailable Features on the LG TV App
- What languages are available on the LGTV App?
- Walmart Plus Customers
-
Troubleshooting
- How to Reinstall the Insight Timer App on iOS and Android?
- Help, how do I log out?
- What are the App's device requirements?
- Help, the App is using too much battery.
- Help, Insight Timer isn't showing up under my iOS Health App.
- How Can I Enable Tracks to Keep Playing When My Android Device Goes into Sleep Mode?
- Help, I don't see the Friend button on a User's Profile.
- Help, Failed Tracks have appeared in My Downloads.
- How do I report Copyright Infringements?
- Insight Timer Blog
-
Safety and Security
- What are Insight Timer's Community Guidelines?
- If I block a user, can they still view my Profile?
- What happens when a user violates the Community Guidelines?
- Help, I accidentally blocked someone and would like to unblock them.
- Help, I'm the admin of a Group and would like to ban a user
- Help, I don't want to receive Friend Requests.
- How to Report a User in Need of Assistance in my Groups?
- How to Meditate in Private Mode?
- Help, I only want friends to see my activity.
- What are the Emergency Hotlines?
- How do I report a teacher who is promoting external products or services on the app?
-
Privacy
- Where can I access Insight Timer’s Privacy Policy?
- Does Insight Timer “sell” or “share” personal data collected through its mobile app for advertising purposes?
- How can I opt out of cookies from the website?
- How can I request a copy of the personal data you’ve collected?
- How can I request the deletion of my account data?
-
About Insight Timer
-
Teachers
- What Is Insight Timer For Publishers?
- Creating a Teacher Account
- Guidelines & Policies for Teachers
-
Uploading Content
- Image Requirements & Technical Specifications for Content
- Best Practices for Content
- Recording Tips
- Who Owns the Copyright to the Content Published on Insight Timer?
- Can My Tracks Be Released on Specific Dates or Published As a Series?
- Can Teachers use Artificial Intelligence (AI) on Their Insight Timer Offerings?
- Can I Upload Content in Other Languages Rather Than English?
- Publishing Premium Content
- Adding Snippets To Tracks
- Where Can I Source Good Royalty-Free Music to Use as Background Music?
- Can I Sell My Courses and Premium Tracks On Other Platforms?
- Should I Add Background Music to My Content?
- Free Tracks
- Premium Tracks
- Courses
-
Live Events & Yoga
- Instructions And Requirements For Live Events
- Applying for Live Events & Creating a Live Event Proposal
- How to Host A Great Live Event
- How Can I Become a Yoga Teacher on Insight Timer?
- How to Edit or Cancel an Upcoming Live Event
- Connecting Computer Audio and Play Music for Live Events
- Adding Virtual Background to Your Live Event
- Using Your Smartphone as a Webcam for Live Events
- What Is the Difference Between Stereo and High Quality in Live Events?
- Capture Group Video Call Feed from Zoom to Live Events
- Sharing Computer Screen To Live Events
- Granting OBS Virtual Cam Permission on macOS
- Reviewing & Publishing Process
-
Managing Your Teacher Account
- How Do I Log in as a Teacher on Insight Timer?
- How Can I Edit the Information on my Teacher Profile?
- What are the Features of the Teacher Dashboard?
- How Do I See My Content’s Total Performance and other Stats Over Time?
- Why Are My Dashboard Statistics Not Updating?
- Will There Be More Details and Statistics Available in the Teacher Dashboard Soon?
- Why Were the Changes to my Publisher Profile Rejected?
- I Want to Change my Insight Timer Teacher Account Email Address
- How Do I Respond to Reviews as a Teacher?
- Can I Delete Reviews?
- Can I Delete My Teacher Account?
- Can I Have Friends If I Have a Teacher Profile?
- Managing Notifications
-
Revenue & Payments
- Teacher Income FAQ August 2024
- How Can Teachers Earn Revenue From Their Work?
- I Do Not Want to Receive Any Payment. What Are My Options?
- How Do Donations Work?
- How Do I Enable/Disable Donations?
- Where Do I See How Much Revenue I Have Earned?
- Why Is There a Difference Between the Amounts on My Statement and What I Received?
- What Are The Payment Options For Teachers?
- Can I Be Paid to a Bank Account Instead of PayPal?
- Why Didn’t I Receive Any Statement This Month?
- Where Can I Find My Payment Statements?
- How can I Update my Payment Details?
- Who Pays The Transfer Fee?
- PayPal Is Restricted in My Region
- Do I Get Paid in USD Even If My Location is Not in The US?
- Do You Deduct Tax on the Monthly Payments?
- When Do We Receive Our 1099?
- Why Has My 1099 Tax Form Been Delayed?
- Why Do You Need My Tax Identification Number?
- What Happens if I Have Unclaimed Earnings?
- Insight Timer Teachers Integrity and Conduct Policy
-
How to Boost my Performance
- Can I Embed My Insight Timer Content to My Website or Blog?
- Content Creation: Making the Most of the Lengths Filter on Insight Timer
- Content Depth: How To Grow Your Audience
- How to Create Serialized Content
- Offering a Diverse Content Portfolio on Insight Timer
- What Are Groups and How Do I Manage Teacher Groups?
- Trust & Safety
- Retreats