Generally, all charges for members plus subscriptions and donations are non-refundable, and there are no refunds or credits for partially used periods of the subscription. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request. For payments via the website, most refunds are accepted if requested within 7 days of payment.
If you’d like a refund for a Member Plus subscription, please be sure to cancel your subscription prior to your refund request. After canceling your subscription, you will be able to use Insight Timer for the remaining days that you have already paid for. When your subscription expires, it will not be renewed. You can opt back in at any time. Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on the cancelation date. Deleting the app and/or your account does NOT cancel your subscription.
Once canceled, you can follow the below steps to request a refund.
Currently, Apple has the ability to process your refund. Please request your refund directly with Apple.
Any refund requests to Insight Timer for purchases done via Google Play, need to be lodged within 48 hours of payment. Please email our support team at email@example.com to request a refund. Alternatively, you can request refunds via Google Play.
WEB SUBSCRIPTIONS & DONATIONS
Any refund requests for purchases done on our website, need to be lodged within 48 hours of payment. Please email our support team at firstname.lastname@example.org to request a refund.