Open navigation

Help, Failed Tracks have appeared in My Downloads.

To remove Failed Tracks, simply: 

        1. Open the track which failed in My Downloads.

        2. Tap Offline again to remove it and then re-download the track. 

Please stay on the screen when you start downloading and don't exit the screen until the track has 100% finished downloading

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.