Support
How can we help?
Meditators
About Insight Timer
- What is Insight Timer?
- Why do people prefer Insight Timer?
- What free features does Insight Timer offer?
- How much does Insight Timer cost?
- Can I use Insight Timer offline?
Meditation for Beginners
Getting Started
- How do I create an Insight Timer account?
- I'm getting an error when trying to register.
- Can I use the App without creating an account?
- Why do I have to register to use the App?
- I have an older device, am I able to use Insight Timer?
Community Guidelines
Managing My User Profile
- How can I edit my Profile information?
- How can I add or change my Profile photo?
- How can I access the app settings?
- How do I know which version of the App I'm using?
- Can I add / edit my Location?
Timer
- Why am I being asked to download the bells and ambient sounds?
- I don't want the screen to automatically darken.
- Can I use the Timer offline?
- How do I manually add a Timer session?
- Why can't I hear the interval bells?
My Bookmarks, Playlists, and Downloads
- How do I Bookmark a track?
- Where are my Bookmarks?
- How can I create a Playlist?
- How can I add tracks to my Playlists?
- Is there a way to remove guided meditations from My Bookmarks, that no longer exist?
Circles
- What is a Circle?
- How do I create a Circle?
- How do I add people to my Circle?
- How do I join a Circle?
- How do I leave a Circle?
Controlling your visibility
- Who can see my stats?
- I don't want My Profile to appear on the post meditation screen.
- I don't want to send or receive Thank you messages.
- I don't want to receive messages from users I don't know.
- I don't want to receive Friend Requests.
Reporting and Blocking Users
- What should I do if i'm being harassed?
- If I block a user, can they still view my Profile?
- I accidentally blocked someone and would like to unblock them.
- I'm concerned about a user.
- What should I do if I am concerned about someone in my Circle?
Member Plus
- What is Member Plus?
- Is there Insight Timer Premium?
- How do I know when my 7 Day Free Trial is ending?
- I miss being able to purchase individual courses.
- How can I subscribe to Member Plus via Insight Timer's website?
Donations
Notifications
Billing
- How are Subscriptions billed?
- How do I cancel before my free trial ends on iOS?
- Can I request a refund?
- Why have I received two invoices from Apple?
- The conversion to my local currency is wrong.
Journal, Stats and Milestones
Insight Courses
- What are Insight Courses?
- What is the Insight Timer course format?
- Can I purchase individual courses?
- How much does a course cost?
- Can I listen to Courses without internet access?
Social
- Can I turn off the social features?
- How do I delete messages?
- How can I send free-form messages?
- I can't send messages to a user.
- How can I send Thanks For Meditating messages?
Guided Meditations
- How do I search for guided meditations?
- My search keeps displaying nothing found.
- Can I view my last played tracks?
- I don't want the screen to automatically darken.
- I'm not comfortable with religious or spiritual content.
Live Events
- How to watch live events?
- How to share live events with my friends and social media?
- Viewing events in landscape mode
- I want to hide the comments while streaming live events.
- How to send donations during live events?
Group Meditation
- What is a Group Meditation?
- How do I create a Group Meditation?
- How do I invite others to my Group Meditation?
- Who can join my Group Meditation?
- If I change the details of my Group Meditation, does the link change?
Apple Watch
Insight Timer Blog
Troubleshooting
- What are the App's device requirements?
- How do I reinstall my App?
- How do I log out?
- What are the App's device requirements?
- The App is using too much battery
Teachers
Top FAQ's
- Our checklist for uploading content.
- Why was the image of my track changed?
- Can my tracks be posted as a series/ on these dates/ approval expedited?
- Are my followers notified when my files go live?
- Why did my track get a lot of plays to begin with and suddenly go flat?
Managing Your Teacher Account
- Teacher Profile Requirements
- How do I access the dashboard?
- What are the features of the Teacher Dashboard?
- How can I edit the information on my Teacher Profile?
- Why were the changes to my bio rejected?
Payments
- Do I get paid in USD even if my location is not in the US?
- When do we receive payment?
- When will I get paid?
- How do I give you my payment details?
- I used an inactive PayPal account. How do I change my payment details?
Getting Started
- What Is Insight Timer for Publishers?
- Requirements and Guidelines for Teachers
- How do I become a Teacher on Insight Timer?
- What kind of content does Insight Timer accept?
- Content Requirements and Guidelines
Tips & Best Practices
Tracks
Courses
- Requirements and Guidelines for Publishing a Course
- What is the Insight Timer course format for Teachers who want to publish one?
- How do I submit a course?
- How can I make money from my course?
- Who owns the copyright to the course?
Live Events & Yoga
- Why go Live on Insight Timer?
- Rules and Guidelines for Live Events
- How can I become a Yoga Teacher on Insight Timer?
- Profile Photo Guidelines for Live Yoga Teachers
- Applying for Live Events & Creating a Live Event Proposal
Donations
- How do I enable / disable donations on my Teacher Profile?
- How much can my listeners donate?
- Where do my listeners donate?
- How do I know when I receive a donation?
- Can I thank a listener for a donation?
Subscription Revenue
Work
About @Work
- What is Insight Timer @Work?
- What is the cost of Insight Timer @Work?
- What do I get with the $99/month Business Plan?
- What forms of payment are accepted?
- Will payment automatically renew?
Workplace Circles
- What is a Workplace Circle?
- How do I create a Workplace Circle?
- How do I join a workplace?
- How do I become the administrator of my workplace?
- How do I nominate someone to be the administrator of my workplace?
For Workplace Users
- I’ve left my workplace. Can I rejoin?
- How do I leave my Workplace?
- How do I hide or make private meditations that I’ve listened to?
- How is my data being shared on social aspects of Insight Timer that my coworkers might see?
- Can I filter the content I see?
For Workplace Admins
- Why do you have so much free content?
- Will payment automatically renew?
- How to announce Insight Timer @Work to your company
- I don't have time to manage all of the group meditations. What can I do?
- What happens if someone leaves the company and their work email is deactivated?